Frequently Asked Questions

Our doctors select blood tests tailored to your individual presentation. Rather than ordering the same panel for everyone, we choose specific markers relevant to your symptoms and health goals. Common markers include metabolic indicators, nutritional status, inflammatory markers, and other clinical indicators relevant to your individual assessment. Your doctor explains which tests are most relevant to your situation and why.

Your treatment plan is developed specifically for you based on your clinical assessment, blood analysis results, health history, and individual goals. Rather than applying a standard protocol, your doctor considers your unique physiology, lifestyle, medical history, and specific needs. Your plan is reviewed and adjusted at follow-up appointments based on your individual progress and response.

The full process typically takes 2-3 weeks from initial intake to receiving your personalised treatment plan. After you complete the online intake, we arrange blood collection (usually within 3-5 days), then your doctor reviews results and conducts your consultation within 5-7 days. You'll receive your comprehensive treatment plan following your consultation. Urgent cases may be expedited based on clinical need and availability.

Index Clinic is available to adults 18 years and older across Australia. During your initial intake, our doctors assess whether our services are appropriate for your individual situation. In rare cases where someone's needs fall outside our scope, we'll be transparent about this and may refer you to more appropriate resources. If you have acute medical conditions requiring immediate treatment, we recommend consulting your GP initially.

Follow-up appointments are scheduled at intervals determined by your doctor—typically at 4, 8, and 12 weeks after your initial plan. During these appointments, your doctor reviews your progress, discusses any challenges or questions, and adjusts your plan based on your individual response. Ongoing monitoring ensures your treatment remains aligned with your needs and goals. Additional blood analysis may be recommended at certain intervals to objectively track changes.

Yes, we operate exclusively through telehealth, making clinical care accessible across Australia. All consultations occur via secure video call, and blood collection is arranged through your local pathology provider. You won't need to travel to a clinic—pathology collection points are available in most suburbs and regional areas. This model allows us to provide specialist-level care regardless of your location.

Pricing varies based on the complexity of your assessment and treatment plan. Your initial consultation and treatment plan development typically costs significantly less than traditional private medical care, while providing extensive personalisation. Blood analysis costs vary depending on which tests your doctor recommends for your individual situation. We provide transparent pricing before any commitments, and we're happy to discuss costs and options.

Patient privacy and data security are taken very seriously. All health information is stored securely using industry-standard encryption and security protocols. We comply with Australian privacy legislation and maintain strict confidentiality. Your blood analysis and personal health information are never shared without your explicit consent. Your doctor is bound by professional confidentiality obligations.

No referral is required to begin with Index Clinic. However, we encourage you to inform your existing GP about your treatment with us. If your GP requests information or wants to be involved in your care, we're happy to facilitate communication and coordinate care. This ensures your Index Clinic treatment complements rather than conflicts with any other medical care you're receiving.

Your initial consultation is a comprehensive 30-45 minute telehealth appointment with your doctor. Your doctor will review your complete health profile—your intake information, blood analysis results, and health history. You'll discuss your symptoms in detail, explore what's contributing to your current situation, and discuss potential approaches. Your doctor will answer all your questions and explain the clinical reasoning behind recommendations.

Yes, most patients continue current medications during their treatment with us. Your doctor reviews your current medications during assessment and ensures any recommendations are safe alongside your existing medication regimen. Always inform your doctor of all medications and supplements you're taking. If significant changes to medications are indicated, your doctor will communicate with your GP to ensure coordinated care.

The timeline for improvement varies based on your individual situation and what factors your treatment plan addresses. Some people notice changes within 2-4 weeks, while others require 8-12 weeks or longer to see meaningful improvements. Your doctor will discuss realistic timeframes during your consultation. Regular follow-up appointments allow your doctor to assess your progress and adjust your plan if needed to optimise results.

Index Clinic's doctors are registered medical practitioners with expertise in metabolic health, functional medicine, and longevity. Our doctors maintain current registration with AHPRA and uphold professional standards for evidence-based practice. Each doctor brings years of clinical experience and ongoing commitment to professional development. You'll meet your assigned doctor during your consultation, and they'll oversee your care throughout your journey with us.

You can discontinue your treatment plan at any time. If you wish to cancel follow-up appointments or end your service with us, simply contact our clinic. There are no ongoing contractual obligations or cancellation fees. We welcome feedback about your experience and are available to discuss any concerns or questions before you decide to leave.

Yes, ongoing monitoring is an important part of your care journey. After your initial treatment plan and early follow-up appointments, your doctor will recommend an appropriate monitoring schedule—often including annual or bi-annual check-ups. These appointments allow your doctor to assess your progress, update your plan based on your evolving needs, and conduct periodic blood analysis to objectively track changes. Ongoing care ensures your treatment remains optimised for your individual situation.

The frequency of blood testing depends on your individual situation and what your doctor is monitoring. Initial assessment involves comprehensive blood analysis, followed by repeat testing at intervals your doctor recommends—typically at 8-12 weeks, then at longer intervals for ongoing monitoring. Your doctor explains their reasoning for recommended testing frequency based on your individual needs, ensuring testing is evidence-informed and not excessive.

Our doctors are experienced in assessing and supporting complex health presentations. If you have multiple symptoms, complicated medical history, or previous unsuccessful treatment attempts, our personalised, data-informed approach often uncovers relevant factors that standard approaches might miss. During your initial assessment, your doctor evaluates whether your situation is within our scope and appropriate for our services. If needed, we can coordinate with your existing medical care.

While both provide clinical care, Index Clinic specialises in detailed metabolic assessment and personalised treatment planning for functional health and wellbeing. We typically spend more time on comprehensive assessment and blood analysis than time-constrained GP appointments allow. Our focus is on understanding your individual physiology and developing highly personalised treatment strategies. We complement rather than replace GP care—your doctor and your GP can work together to support your overall health.